Henrico Federal Credit Union is a progressive and growing not-for-profit, member-owned, financial cooperative. We are committed to providing financial peace of mind through trusted relationships.
Are you positive, energetic, and detail-oriented? Do you have a “can-do” attitude and a strong record of providing exceptional service? Do you value integrity, relationship building and putting others first? If yes, then Henrico Federal Credit Union may be the perfect employer choice for you.
We offer excellent benefits, such as healthcare, life insurance, paid-time off, pension, 401(k), tuition assistance, and opportunities for advancement.
We focus on creating a rewarding work experience that transforms a job into a career.
Posted: April 12, 2024
Job ID: APR0424W
Location(s): Operations Center
We are currently seeking a service-driven Asset Protection Representative to perform collection activities associated with delinquent member accounts. Duties include reviewing accounts, determining probable reasons for account status, and contacting members to resolve delinquencies. Utilizes various techniques to promptly collect on delinquent accounts. Ensures professional image is maintained. Contributes to overall goal success. Maintains accurate records in accordance with policies and procedures. May occasionally work nights and weekends.
The successful candidate must enjoy communicating with people and demonstrate relationship building skills. Experience working in a fast-paced environment is a plus. Effective communication skills with the ability to articulate clearly and with confidence. A great internal service commitment and ability to work well within a team-focused environment is also required. Courtesy, tact, and diplomacy are essential elements of the job. Candidate must have great attention to detail to perform a variety of tasks with efficiency. Capable of making quality, independent judgments to present solutions to members in financial hardship. Must process members’ financial transactions with accuracy and offer solutions to meet their financial needs. A positive and flexible attitude and enthusiasm for multi-tasking are also required.
Completion of high school education (or equivalent); previous collections experience with a full-service financial institution (credit union preferred); understanding of related laws and regulations and credit union products and services; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
If you would like to join the Henrico FCU team, please send your resume, cover letter, and salary requirements (indicate Job ID number in the subject line) to:
Human Resources Department
9401 West Broad St
Henrico, VA 23294-5331
FAX:804.545.7820
JoinOurTeam@HenricoFCU.org
Henrico FCU offers a competitive salary and excellent benefits.
All employees are required to pass a comprehensive background check, including criminal and credit histories. An active HFCU membership account (i.e. checking and debit card) within 30 days of employment is also required.
Henrico Federal Credit Union is an Equal Opportunity Employer
