About Henrico FCU Mobile Banking
Henrico FCU Mobile Banking makes it easy for you to bank on the go. Check balances, view account activity, pay bills, transfer funds between your accounts and locate branches and ATMs, securely from your mobile device. HFCU Mobile Banking is a fast, free and secure way to manage your accounts at Henrico Federal Credit Union!
Frequently Asked Questions
What is Henrico FCU Mobile Banking?
Henrico FCU mobile banking is a safe and convenient way to use your smart phone, tablet or other mobile device to complete HFCU online banking activities. We've rearranged the same information you see in home banking to make it easier to see on smaller screens.
Is there a charge to use mobile banking?
Henrico FCU does not charge members to use mobile banking. Please be aware that there could be "data charges" associated with your phone or mobile device that may apply. Please check with your carrier for specific plan details.
What operating systems are supported?
Apple and Android operating systems are supported.
How do I use mobile banking?
HFCU mobile banking is easy to use, especially if you've been using online banking. If you have not enrolled in HFCU online banking please follow the instructions here.
To begin using mobile banking, get started by following these easy steps.
- Visit Henrico FCU online banking and log in.
- Select the Mobile Banking link on the main menu.
- You will be asked to complete the security questions, enter your mobile number and select your carrier.
- Once you have completed these steps, you will receive a text message with a link to activate mobile banking from the web.
- Follow the instructions from the link.
- Download the app from the App Store or Google Play.
What happens if my mobile device is lost or stolen?
Please call us at 804-266-0290 to request to disable the app. Once your phone has been replaced or retrieved you will need to re-enroll.
Will I be able to transfer to other member’s accounts on the app?
Not at this time. You can visit online banking on the web from your mobile device or log in from any internet capable device to perform member to member transfers.
Will my user name be the same on the app and online banking?
No. Your user name on the app is different from the one you use for online banking.
Can I pay bills using the mobile app?
Yes. You can pay bills using the app. You cannot set up a new payee on the app. You can only set up new payee profiles through online banking.
I still have questions about mobile banking. Can I call someone for more help?
Yes! You can call us with additional questions at 804-266-0290 and select the mobile banking prompt.