LOOKING FOR A GREAT CAREER OPPORTUNITY WITH A COMMUNITY-BASED ORGANIZATION?
If you have a positive "can-do" attitude, then Henrico FCU is for you! We're seeking professionals who are energetic, proactive and detailed-oriented with a strong service commitment to our community.
As a progressive and growing not-for-profit member-owned financial cooperative committed to providing outstanding service to our members, Henrico FCU offers excellent benefits (employer-paid healthcare, life insurance, paid time off, pension, 401(k) and HenricoWear) and opportunities for advancement. Our primary goal is to create a rewarding work experience that transforms a job into a career.
MEMBER SERVICE REPRESENTATIVE (Full-Time)
Posted: November 16, 2015
Job ID: MSR1115BLWD
We are currently seeking an energetic MSR with an outstanding positive and flexible attitude, enthusiasm for building member relations, and strong multi-tasking and verbal communication skills for our Bellwood location.
MSRs create an exceptional first impression to our members. Duties include welcoming members in person and by phone, managing wait times by directing members in a friendly, professional manner, providing general information, opening deposit accounts, entering and updating member information, helping with basic financial transactions, as well as a variety of other functions (including back-up Teller as needed), while ensuring exceptional internal and external service with a high degree of accuracy in accordance with policies and procedures.
Effective communication and organizational skills with the ability to articulate clearly, with confidence and good use of grammar, is essential. The successful candidate should be comfortable working in a fast-paced environment and enjoy communicating with people. Relationship building and considerable skill in dealing tactfully and courteously with the public is a must. A great internal service commitment and ability to work well within a team-focused environment is also desirable.
Knowledge of principles and processes for providing exceptional member service, including needs assessment, meeting quality standards for service, and evaluation of member satisfaction is desired. Ability to promote use of credit union products and services in an open and friendly manner is required.
Completion of four-year high school education (or equivalent), one year of public contact work and at least six months of similar or related experience is required; previous experience as a receptionist or greeter is preferred; previous cash handling and/or sales (or lending) experience in a financial services environment (or a similar retail services environment) is desirable; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
We offer competitive salaries and excellent benefits.
All positions require good credit history.
To apply for a position, send resume, cover letter (indicating Job ID number in subject line) and salary requirements to:
Henrico Federal Credit Union
Human Resources Department
9401 West Broad St
Henrico, VA 23294-5331
FAX (804) 545-7820
Equal Opportunity Employer